Privacy Policy

PRIVACY STATEMENT

Last updated: June 2026

AERA Design Studio respects your privacy and is committed to handling your personal information responsibly, securely and transparently.

This Privacy Statement explains how AERA Design Studio collects, uses, stores and discloses personal information when you visit our website, contact us, book a consultation or engage our design services.

Information we may collect

We may collect personal information including:

Your name, telephone number and email address
Your residential, project or property address
Information submitted through our website, contact forms, questionnaires or booking system
Details about your property, renovation, new build or interior design project
Floor plans, photographs, measurements, inspiration images and other project documentation
Information about your budget, design preferences, household requirements and proposed project timeframe
Records of consultations, correspondence, proposals, agreements, invoices and payments
Website usage information, including your device, browser, IP address and interactions with our website
Marketing preferences and information provided through competitions, promotions or social media

We will generally collect personal information directly from you, although we may also receive information from your authorised representative, builder, consultant, real estate agent or another project participant.

How we use your information

We may use your personal information to:

Respond to enquiries and consultation requests
Assess your project and provide recommendations, proposals or quotations
Deliver interior design, renovation strategy, concept planning and documentation services
Communicate with you throughout your project
Coordinate with builders, tradespeople, suppliers and project consultants where necessary
Process bookings, payments and invoices
Maintain business and project records
Improve our website, services and client experience
Send relevant business updates, offers or marketing communications where you have consented or where permitted by law
Comply with legal, insurance, taxation and regulatory obligations

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.

Project information and third parties

Where reasonably necessary to provide our services, we may share relevant project information with third parties such as:

Builders and tradespeople
Drafting, engineering, certification or other design consultants
Product suppliers and manufacturers
Photographers, render artists or other creative contractors
Website, booking, email marketing, payment, cloud-storage and accounting service providers
Professional advisers, insurers or government authorities where required

We only share information that is reasonably necessary for the relevant service or purpose.

Some third-party service providers may store or process information outside Australia. Their handling of information will be governed by their own privacy policies and security practices.

Project photographs and portfolio use

We will not publish photographs, plans, renders or identifying details from your project for promotional, portfolio, website or social media purposes without permission where consent is reasonably required.

Where project content is approved for publication, we may remove or withhold identifying information such as your name, exact address or personal belongings where appropriate.

Website cookies and analytics

Our website may use cookies and similar technologies to understand how visitors use the website, improve its performance and provide relevant content or advertising.

Information collected through these technologies may include your IP address, browser type, device information, pages visited and the actions you take on the website.

You can manage or disable cookies through your browser settings. Some website functions may not operate correctly if cookies are disabled.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored using secure electronic systems, cloud-based platforms and, where required, physical business records. Access is limited to people who reasonably require the information to perform their work.

While we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Retention of information

We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and project records, resolve disputes and comply with legal, taxation, insurance or professional obligations.

When information is no longer reasonably required, we may securely delete, destroy or de-identify it.

Access and correction

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing your request. In limited circumstances, access may be restricted where permitted or required by law.

Complaints and enquiries

For questions, access requests, corrections or concerns about how your personal information has been handled, please contact:

AERA Design Studio
Email: aeradrafting@gmail.com
Location: Brisbane, Queensland, Australia

We will review privacy concerns and aim to respond within a reasonable timeframe.

Changes to this statement

We may update this Privacy Statement from time to time to reflect changes to our business practices, services, website or legal obligations.

The current version will be published on our website with the date it was last updated.

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